Terms of Service and Community Guidelines
1. Who provides KIVO
KIVO is provided by [to fill: operating entity] (address: [to fill: registered address]). These terms are an agreement between you and that company; by using KIVO you agree to them.
2. Who can use KIVO
You must be at least 18 years old and have full legal capacity where you live. KIVO is not offered in mainland China. Sanctioned persons, and anyone whose local law forbids using the service, may not use it. Some features are available only in some regions.
3. Self-custody wallet
The KIVO wallet is self-custodial: your recovery phrase and private keys are stored only on your device and in encrypted backup files you choose to keep. KIVO does not hold, cannot access, cannot freeze and cannot recover your assets, and will never ask for your recovery phrase or wallet password. If you lose both, nobody — including KIVO — can restore your assets.
Your KIVO account is the wallet address you sign in with: if you lose that wallet, you lose the account.
4. KIVO does not handle your money
KIVO does not receive, hold or pass on any funds, does not buy or sell fiat currency, charges no fee on any transaction, and has no referral or builder codes. Network fees (gas) for sending assets are paid by you directly to the blockchain network, not to KIVO.
5. Not advice
Nothing on KIVO, including what other users share in chats, communities and public posts, is investment, legal or tax advice.
6. Third-party websites and apps
The built-in browser opens only addresses you type or bookmark yourself and links you tap in public posts, which get a risk check first. KIVO has no site directory and does not curate, recommend or endorse any third-party website or decentralized app; their content, services and risks are their own. Decide for yourself before connecting your wallet, signing or sending; KIVO's phishing warnings, link risk checks and transaction previews help but are not guaranteed to be complete.
7. No gambling
KIVO does not provide, promote or facilitate gambling or real-money wagering. Third-party websites you open in the browser may be illegal where you are, and that is your responsibility. In some regions, community content, public posts and comments that promote real-money gambling are hidden and may be removed.
8. Community guidelines
In chats, in communities, in public posts and comments, and in your profile photo or display name, you must not post or send:
- scams and phishing, including asking for recovery phrases or private keys, impersonating KIVO or support, or fake airdrops;
- any content involving child sexual abuse or exploitation (zero tolerance: we remove it, disable the account and report it to law enforcement — see our Child Safety Standards);
- harassment, hate, threats or incitement to violence;
- illegal content, or promotion of unlicensed gambling, financial or other regulated services;
- impersonation, spam, malware, or content meant to evade sanctions;
- in public posts and comments, invite codes and rebate or referral promotions (these are blocked when you publish).
Long-press a message or use Report on a post, comment or profile, and block anyone you don't want to hear from. We handle reports within 24 hours; actions include hiding or deleting content, removing a reported profile photo, muting, removing from groups or communities, and disabling accounts.
8A. Public posts and your content
Posts and comments you publish are public inside KIVO: every KIVO user who has passed the app's checks can see them, and other users can copy or screenshot them. Section 10A of the Privacy Policy explains who can see them and how long they are kept.
You keep your rights in what you publish. You give KIVO a worldwide, non-exclusive, royalty-free licence to store, copy, display and deliver it as needed to run KIVO, including featuring posts in the app, moderating content and having our service providers process it. The licence ends when you delete the content or your account, except for copies saved with a report and moderation records kept under the Privacy Policy. You must have the rights to what you publish.
Posts and comments are published first and reviewed afterwards. We may hide, restore, delete or feature them; featuring a post does not mean KIVO endorses it. You can delete your own posts and comments, and the author of a post can delete comments on it.
Posts have no tips, no rewards for posting, no token-gated content and no link preview cards. When a post or comment is reported, we save a copy of it as the Privacy Policy describes.
9. AI moderation and where data is stored
For safety, the text and images of messages you send in community rooms may be sent to a third-party AI service (OpenAI, United States) for automated moderation; you are asked for explicit consent before you first use chat. This consent cannot be withdrawn on its own afterwards: to withdraw it, delete your account. Chat data is stored by Supabase in Singapore (the ap-southeast-1 region).
Public posts use the same consent as community rooms: you are asked for it before you first use chat or public posts. Once you agree, the text of your public posts and comments and the images in your posts may be sent to the same AI service for automated moderation after they are published. Posts and their images are stored by Supabase in Singapore.
Profile photos have no automated or AI review and are not sent to OpenAI, so they need no separate consent. Published photos are stored by Supabase in Singapore and are visible to all KIVO users. The community guidelines in section 8 also cover profile photos and display names; you can report another user, and our operators can remove a reported photo. See the Privacy Policy.
10. Deleting your account
You can delete your account at any time in the app (Settings ▸ Delete account) or request deletion as described on Delete your account. Deleting your account does not affect your wallet or on-chain assets (the wallet lives only on your device). After deletion, your direct messages disappear for both sides, and your public posts, comments, likes, follows and in-app notifications are deleted; their images are purged by a nightly job.
11. Features and regions
Features differ by region, and KIVO may suspend any feature or region for legal, security or operational reasons. Mainnet sending and some decentralized-app signing stay off until an independent security audit is complete.
12. Limitation of liability
To the extent the law allows, KIVO is provided "as is" and is not liable for losses caused by blockchain networks, third-party websites or services, the security of your device, or your own actions. [counsel to review: limitation of liability and consumer-protection wording]
13. Governing law
These terms are governed by the laws of [to fill: governing law and venue].
14. Changes
We may update these terms and will notify you in the app of material changes. Continuing to use KIVO after an update takes effect means you accept it.